1Who We Are
This Privacy Policy applies to pk999, the online gaming platform operating at pk999.life. When this policy refers to "pk999", "we", "us" or "our", it means the platform and its operating entity responsible for deciding how your personal data is collected and used.
pk999 is a gaming platform built specifically for Pakistani players, offering Teen Patti, Live Casino, Baccarat, Slots, Fishing Games, Jackpot Slots and related services — all denominated in PKR and accessible via Pakistani mobile wallets and banking channels. Because we handle financial transactions and identity verification, we collect personal data as a necessary part of providing these services safely and legally.
If you have any questions about this policy or how pk999 handles your data, our support team is available 24/7 via Live Chat, WhatsApp, Telegram and at support@pk999.life. You don't need a formal legal request to ask us a question — just get in touch and we'll answer it.
2Personal Data We Collect
pk999 collects personal data in the following categories. We only collect data that is genuinely necessary for one of the purposes described in Section 4.
| Category | Examples | When Collected |
|---|
| Identity Data |
Full name, date of birth, CNIC number, photograph |
During registration and KYC verification |
| Contact Data |
Mobile number, email address |
During registration |
| Financial Data |
Easypaisa/JazzCash account number, bank account details (IBAN), partial card number |
When making a deposit or requesting a withdrawal |
| Transaction Data |
Deposit amounts, withdrawal amounts, dates, payment method used, transaction IDs |
Each time a financial transaction occurs |
| Gaming Activity Data |
Games played, bet amounts, win/loss history, session durations, bonus usage |
Continuously during gameplay sessions on pk999 |
| Technical Data |
IP address, device type, operating system, browser type, screen resolution |
Automatically when you access pk999 |
| Communication Data |
Support chat transcripts, email correspondence, WhatsApp/Telegram messages with support |
When you contact pk999 support |
| Preference Data |
Favourite games, language settings, marketing opt-in preferences, responsible gaming limits set |
When you update account settings or interact with the lobby |
pk999 does not collect your full payment card number, CVV or full bank account password. Financial data is processed through encrypted payment gateways and we receive only the reference information needed to match transactions to your account.
3How We Collect Your Data
pk999 collects your personal data through three main routes:
Data You Provide Directly
When you register an account on pk999, you provide your name, date of birth, mobile number and email address. When you make a deposit or withdrawal, you provide payment account details. When you submit identity documents for KYC verification, you provide CNIC images and other identity materials. When you contact pk999 support, you provide the content of your communications.
Data Collected Automatically
When you visit or use pk999, our systems automatically collect technical data including your IP address, device information and browser type. We also collect data about how you navigate and use the platform — which games you open, how long you spend in the lobby, what you click. This data is used for security monitoring, fraud detection and improving the platform experience.
Data from Third Parties
pk999 receives some data from third-party sources in limited circumstances. Payment processors confirm transaction outcomes and return reference data. Identity verification providers (used for KYC where applicable) confirm document validity. Game studios provide server-side game round data needed to verify results and investigate disputes. All third parties who provide data to pk999 are contractually required to have lawful grounds to share it.
4Why We Use Your Personal Data
pk999 uses your personal data for specific, legitimate purposes. We do not use your data for any purpose beyond those listed below, and we do not use automated decision-making that produces significant legal effects on individual players without human review.
- Account operation: Creating and maintaining your pk999 account, authenticating your login, managing your balance and processing your bets and game sessions.
- Payment processing: Processing deposits from your registered payment methods, verifying withdrawal requests and sending funds to your designated account.
- Identity verification (KYC): Confirming that you are who you say you are, that you are aged 18 or over and that your payment methods belong to you — as required for responsible gaming compliance and fraud prevention.
- Fraud and security monitoring: Detecting unusual account activity, preventing unauthorised access, identifying patterns that suggest bonus abuse or multi-accounting and protecting the platform and all players from financial crime.
- Customer support: Responding to your queries, investigating complaints, resolving payment issues and assisting with responsible gaming tool activation.
- Responsible gaming compliance: Monitoring gaming activity to identify signs of problem gambling behaviour, enforcing self-set deposit and loss limits and managing self-exclusion requests.
- Platform improvement: Analysing usage patterns (in aggregated, non-identifying form where possible) to understand how the platform is used and improve the experience for all pk999 players.
- Marketing communications (opt-in only): Sending promotional offers, bonus notifications and platform updates to players who have explicitly opted in to receive marketing. You can opt out at any time. See Section 11 for full details.
- Legal compliance: Meeting any applicable legal or regulatory obligations that require pk999 to retain or report certain data.
5Who We Share Your Data With
pk999 does not sell, rent or trade your personal data to any third party. We share data only where it is strictly necessary to provide you with the services you have requested, or where we are legally required to do so.
Payment Processors
When you make a deposit or withdrawal, we share the necessary transaction data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT transfers) or your card network (for Visa/Mastercard). These providers receive only what they need to process the specific transaction and are bound by their own data protection obligations.
Identity Verification Providers
When pk999 requires KYC verification, your identity documents may be shared with our contracted identity verification partner. This partner operates under a strict data processing agreement with pk999 and may not use your data for any purpose other than completing your verification.
Game Studios and Technology Partners
Game studios that supply titles to pk999 receive session data necessary to deliver game functionality and resolve disputes. This typically includes session tokens and round identifiers — not your full personal profile. Technology partners who provide hosting, analytics or security infrastructure may have access to technical data in the course of providing their services, under strict contractual data protection terms.
Legal and Regulatory Authorities
pk999 will disclose personal data to law enforcement, regulatory authorities or other legal bodies where required by applicable law, court order or to protect against financial crime. We do not proactively share your data with government bodies beyond what is legally required.
pk999 will never share your personal data with third-party advertisers, data brokers, marketing platforms or any organisation whose primary interest is commercial use of your information.
pk999 — your data stays within a trusted, encrypted environment at all times
6Cookies and Tracking Technologies
pk999 uses cookies and similar tracking technologies to operate the platform, remember your preferences and improve your experience. Here is what each category of cookie does on pk999:
Essential Cookies
These cookies are necessary for pk999 to function. They manage your login session, maintain your account state during navigation and process secure transactions. Without these, pk999 cannot operate. You cannot opt out of essential cookies while using the platform.
Functional Cookies
These remember your preferences — such as language settings, your lobby view preferences and whether you have dismissed certain notices. They make your experience more convenient by not requiring you to reconfigure the same settings every session.
Analytics Cookies
pk999 uses anonymised analytics to understand how the platform is used — which sections are most visited, where players encounter issues and how navigation flows through the lobby. This data is aggregated and does not identify individual players. You can opt out of analytics cookies without affecting your ability to use pk999.
Security Cookies
These support fraud detection and security monitoring. They help pk999 identify unusual login patterns, detect automated access attempts and flag potentially fraudulent activity before it affects player accounts.
Managing Your Cookie Preferences
You can manage cookie preferences through the cookie settings panel accessible from the footer of pk999. You can also configure your browser to block or delete cookies, though disabling essential cookies will prevent pk999 from functioning correctly. Your cookie preferences are saved per device.
7How We Protect Your Data
pk999 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL/TLS encryption: All data transmitted between your device and pk999 is encrypted in transit using the same protocol as major financial institutions.
- Encrypted data storage: Sensitive data — including identity documents, financial details and authentication credentials — is stored in encrypted form at rest on pk999's secured servers.
- Access controls: Access to player data within pk999's systems is restricted to personnel with a legitimate need to access it for their role. All internal access is logged and audited.
- Two-factor authentication: Available on all player accounts and mandatory for high-value withdrawal processing. OTP codes are sent to your registered mobile number.
- Automated fraud monitoring: pk999's systems continuously monitor transactions and account activity for anomalies that may indicate unauthorised access or fraud. Suspicious activity triggers immediate account-level alerts.
- Third-party security audits: pk999 undergoes periodic third-party security reviews. Identified vulnerabilities are remediated according to a documented patching process.
No internet-connected system can guarantee absolute security. If you ever suspect your pk999 account has been accessed without your permission, contact support immediately so we can secure your account and investigate.
8How Long We Keep Your Data
pk999 retains your personal data only for as long as it is needed for the purpose it was collected, plus any legally mandated retention period. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal compliance, fraud prevention, dispute resolution |
| KYC Documents | Duration of account + 5 years post-closure | Anti-money laundering obligations |
| Transaction & Financial Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming Activity Logs | 3 years from session date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 2 years from last interaction | Complaint resolution, service quality review |
| Technical & Security Logs | 12 months | Security monitoring, fraud investigation |
| Marketing Preferences | Until you opt out, then deleted within 30 days | Ensuring we only send communications you want |
| Cookie Data | As specified at cookie consent — typically 30–365 days | Session management, preference memory |
When any retention period expires, pk999 either securely deletes the data or anonymises it so that it can no longer be linked to you as an individual.
9Your Data Rights
As a player on pk999, you have the following rights with respect to your personal data. All rights requests are handled by our support team and responded to within 30 calendar days.
Right of Access
You can request a copy of all personal data pk999 holds about you, including your account information, transaction history, gaming activity logs and any KYC documents on file. Requests are fulfilled within 30 days and delivered securely.
Right to Rectification
If any personal data pk999 holds about you is inaccurate or incomplete, you have the right to request correction. Most contact information can be updated directly in your account settings; CNIC corrections require a support request with supporting documentation.
Right to Erasure
You can request deletion of your personal data. This right applies where data is no longer necessary for its original purpose and no legal retention obligation overrides it. Note that financial, KYC and transaction data is subject to mandatory legal retention periods that cannot be overridden by erasure requests.
Right to Restrict Processing
Where you dispute the accuracy of your data or the lawfulness of processing, you can request that pk999 restrict processing while the dispute is investigated. During restriction, your data is retained but not actively used.
Right to Data Portability
For data you have provided directly to pk999 — such as your profile information and transaction history — you can request a structured, machine-readable export. This allows you to take your data elsewhere if you choose to move to another platform.
Right to Object
You can object to pk999 using your data for direct marketing at any time. You can also object to data processing based on legitimate interests where your individual circumstances justify this. Marketing opt-out takes effect within 30 days of your request (and usually immediately).
To exercise any of these rights, contact pk999 support via Live Chat, WhatsApp, Telegram or at support@pk999.life. You do not need to use any special form — simply describe your request and our team will guide you through the process.
10Children's Privacy
pk999 is strictly for adults aged 18 and over. We do not knowingly collect any personal data from individuals under the age of 18. Age verification is conducted during account registration and at the first withdrawal stage.
If pk999 discovers that a minor has registered an account or that personal data belonging to a minor is held in our systems, we will immediately close the account, delete the associated data and return any deposited funds to the originating payment method. The account will be flagged to prevent re-registration from the same details.
If you are a parent or guardian and you believe your child has registered on pk999 or provided personal data to the platform, please contact us immediately at support@pk999.life with details of the account so we can investigate and act promptly.
11Marketing Communications and Your Preferences
pk999 will only send you promotional communications — including bonus offers, deposit incentives, event notifications and platform updates — if you have explicitly opted in to receive them at registration or subsequently through your account settings.
Marketing messages are sent via SMS to your registered mobile number and/or via WhatsApp or Telegram where you have provided consent for those channels specifically. We do not send unsolicited calls or third-party marketing emails on behalf of other companies.
Opting Out
You can withdraw your marketing consent at any time by:
- Updating your notification preferences in your pk999 account settings under Communication Preferences.
- Replying STOP to any SMS from pk999.
- Contacting support@pk999.life with "unsubscribe" in the subject line.
Opt-out requests are processed within 30 days, though in practice they typically take effect within 24 hours. Opting out of marketing does not affect transactional communications — you will still receive essential account notifications such as deposit confirmations, withdrawal approvals and security alerts.
12Cross-Border Data Transfers
pk999 primarily stores and processes player data on servers located within secure data centre facilities. Some data — particularly data processed by third-party game studios and technology partners — may be processed in other countries as part of delivering their services to pk999.
Where personal data is transferred outside the jurisdiction where it was collected, pk999 ensures that appropriate safeguards are in place. These include contractual data protection clauses with all receiving parties and verification that receiving organisations maintain security standards equivalent to those required by pk999's own data protection obligations.
pk999 does not transfer your personal data to countries with inadequate data protection frameworks without specific safeguards in place. If you have questions about where your specific data is processed, contact our support team.
13Changes to This Privacy Policy
pk999 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new services, legal developments or feedback from our player community. The "Last Updated" date at the top of this page reflects the most recent revision.
When we make material changes — changes that significantly affect how your data is collected, used or shared — we will notify you in advance through your registered contact details and via a prominent notice on the pk999 platform. We will give you reasonable time to review the changes before they take effect.
Minor corrections, such as clarifications that do not change the substance of the policy or typographical fixes, may be made without prior notice. These will still be reflected in the updated "Last Updated" date.
If you continue to use pk999 after a policy update takes effect, you are taken to have accepted the updated version. If you disagree with any material change, you may close your account in accordance with the process described in the pk999 Terms and Conditions.
14Contact Us & Data Complaints
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or believe that pk999 has not handled your personal data correctly, please contact us. We take data privacy concerns seriously and our team is trained to handle them properly.
Live Chat
Fastest — average response under 45 seconds, 24/7
support@pk999.life
For formal data requests — response within 2 hours
WhatsApp Support
Instant response, 24 hours a day
Telegram Support
Instant response, 24 hours a day
Making a Formal Data Complaint
If you have contacted pk999 about a data privacy concern and are not satisfied with the response, you have the right to escalate your complaint. Send a formal written complaint to support@pk999.life with "Formal Data Complaint" in the subject line. A senior team member will review your case and provide a substantive written response within 10 business days. pk999 is committed to resolving all data-related complaints fairly and transparently.
